Dispatch • Back Office • Carrier Resources • Compliance Support
How DispatchHQ Inc, DispatchHQ, and MyCarrierHQ collect, use, store, protect, and share your information.
Effective Date
Company: DispatchHQ Inc
Website: DispatchHQ
Phone: 844LoadsHQ
Compliance Brand: MyCarrierHQ
DispatchHQ Inc respects your privacy. This Privacy Policy explains how DispatchHQ Inc, DispatchHQ, and MyCarrierHQ collect, use, store, protect, and share information when you visit our website, submit a form, contact us, enroll in services, use DispatchHQ services, use MyCarrierHQ services, or communicate with us by phone, text, email, or other methods.
By using our website or services, you agree to this Privacy Policy.
DispatchHQ Inc operates:
Provides dispatch, back-office, broker screening, payment tracking, accessorial follow-up, and operational support services.
Provides compliance support, filing assistance, monitoring, reminders, document organization, permit support, DataQ support, SAFER/CSA review support, audit readiness support, and operational compliance guidance.
This Privacy Policy applies to both DispatchHQ and MyCarrierHQ.
We may collect information you provide directly, including:
Name, company name, phone number, email address, DOT number, MC number, equipment type, number of trucks, preferred lanes, factoring status, current dispatch situation, service interests, messages, uploaded documents, payment information, billing information, authority documents, insurance documents, W-9, carrier packets, PODs, BOLs, rate confirmations, driver information, truck information, trailer information, permit information, compliance documents, inspection records, and other information needed to provide services.
We may also collect website usage information, such as IP address, browser type, device type, pages visited, form activity, referral source, and general analytics data.
We may use collected information to:
Provide DispatchHQ services, provide MyCarrierHQ services, respond to inquiries, contact leads, onboard customers, book loads, manage carrier packets, communicate with brokers or shippers, coordinate dispatch, support drivers, organize documents, submit invoices, track payments, support factoring coordination, provide compliance reminders, support filings, review compliance information, provide customer service, process payments, send account notices, send service updates, send marketing communications where permitted, improve website performance, prevent fraud, protect business operations, comply with legal obligations, and enforce agreements.
This section explains consent for phone, SMS, MMS, email, service communications, account updates, and related business communications.
By providing your phone number, email address, or other contact information, you consent to receive communications from DispatchHQ Inc, DispatchHQ, and MyCarrierHQ by phone, text message, SMS, MMS, email, and other communication methods.
Communications may include service inquiries, onboarding messages, load coordination, dispatch updates, broker communication, document requests, billing notices, payment reminders, compliance reminders, service updates, account updates, marketing messages, and related business communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of marketing text messages by replying STOP. You may request help by replying HELP or contacting us at 844LoadsHQ.
You may unsubscribe from marketing emails by using the unsubscribe link provided in the email or by contacting us.
Opting out of marketing communications may not stop transactional or service-related communications, including active dispatch communications, load updates, billing notices, account notices, compliance reminders, safety-related communications, or legally required notices.
FCC rules recognize consumers’ right to revoke consent by reasonable methods and require revocation requests to be honored within a reasonable time not exceeding 10 business days.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with vendors, service providers, carriers, messaging platforms, software providers, or other parties as needed to deliver messages, operate our communication systems, provide requested services, maintain security, comply with law, or enforce agreements.
This section applies to SMS, MMS, and text messaging consent collected through website forms, phone calls, signed agreements, onboarding documents, or other communication methods. Public A2P 10DLC guidance commonly requires a privacy policy statement that mobile information and opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Use this language near every website contact form, lead form, quote form, or consultation request form:
"By submitting this form, you agree that DispatchHQ Inc, DispatchHQ, and MyCarrierHQ may contact you by phone, text message, SMS, MMS, or email regarding your inquiry, services, onboarding, dispatch support, compliance services, account updates, and related business communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of marketing texts. Reply HELP for help. Consent is not a condition of purchase. Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes."
For stronger SMS compliance, add a separate unchecked checkbox near the form:
I agree to receive text messages from DispatchHQ Inc, DispatchHQ, and MyCarrierHQ regarding my inquiry, services, onboarding, dispatch support, compliance services, and account updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of marketing texts. Reply HELP for help. Consent is not a condition of purchase.
Do not pre-check the checkbox.
We may share information only as needed to provide services, operate our business, process payments, comply with law, or protect our rights.
Information may be shared with:
Brokers, shippers, factoring companies, insurance providers, ELD providers, compliance platforms, government agencies or portals, payment processors, communication providers, software providers, drug and alcohol consortiums, audit support providers, legal or professional advisors, partnered carriers when requested or applicable, and other service providers needed to support DispatchHQ or MyCarrierHQ services.
We do not sell personal information.
We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or text message consent information with third parties or affiliates for marketing or promotional purposes.
If you provide payment information, such as card information, ACH information, checking account information, billing address, or related billing details, we may use that information to process selected services, recurring plan fees, dispatch fees, MyCarrierHQ compliance services, one-time services, add-ons, unpaid balances, and approved service charges.
Payment information may be processed by third-party payment processors. DispatchHQ Inc may not store full card or bank details directly if processed through a secure third-party payment platform.
Our website may use cookies, analytics tools, tracking pixels, and similar technologies to improve website performance, understand visitor activity, support marketing, measure conversions, and improve user experience.
You may adjust your browser settings to block cookies, but some website features may not function properly.
We use reasonable administrative, technical, and physical safeguards to protect information. However, no website, internet transmission, storage system, or communication method can be guaranteed 100% secure.
Customers should avoid sending sensitive information through unsecured channels unless requested through an approved method.
We may retain information as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support audits, maintain payment records, or operate our business.
Retention periods may vary based on the type of record, legal requirements, service relationship, and business need.
Customers are responsible for providing accurate, complete, and timely information. Customers are also responsible for reviewing documents, filings, invoices, compliance records, government submissions, and service-related information for accuracy.
DispatchHQ Inc is not responsible for errors, delays, missed deadlines, denials, penalties, or losses caused by inaccurate, incomplete, or late information provided by the customer or third parties.
Our services are intended for businesses and individuals involved in trucking, logistics, dispatch, compliance, and transportation operations. We do not knowingly collect information from children under 13.
You may request to update your contact information, opt out of marketing emails, opt out of marketing text messages, or request information about your communication preferences.
To opt out of marketing texts, reply STOP.
For help, reply HELP or call 844LoadsHQ.
To unsubscribe from marketing emails, use the unsubscribe link or contact us.
Marketing emails will identify DispatchHQ Inc, DispatchHQ, or MyCarrierHQ as the sender where applicable. Marketing emails will include a method to opt out where required.
FTC CAN-SPAM guidance requires commercial emails to avoid misleading header information, avoid deceptive subject lines, identify the sender, include a physical address, and provide an opt-out method.
Our website may include links to third-party websites, including FMCSA, government agencies, factoring companies, compliance providers, payment processors, and other resources.
We are not responsible for the privacy practices, terms, security, or content of third-party websites.
DispatchHQ Inc may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website or services after updates means you accept the revised Privacy Policy.
For privacy questions, communication preferences, or opt-out requests, contact:
DispatchHQ Inc
Phone: 844LoadsHQ
This Privacy Policy explains how DispatchHQ Inc, DispatchHQ, and MyCarrierHQ collect, use, store, protect, and share information related to website use, service inquiries, dispatch operations, compliance services, communication consent, and customer account activity.
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