Terms & Conditions

DispatchHQ Inc operates two service brands:

DispatchHQ Inc operates as a bona fide agent on behalf of motor carriers for dispatch services. Dispatch services are performed for the benefit of the carrier, under the carrier’s DOT authority, and in support of the carrier’s transportation operations.

Loads are booked under the carrier’s DOT authority. DispatchHQ Inc does not take possession of freight, does not operate trucks, does not provide transportation in its own name, does not hold itself out as a motor carrier, and does not operate as a freight broker.

Services may vary based on selected plan, carrier operation, equipment type, authority status, state requirements, document condition, carrier cooperation, and third-party system availability.

The customer is responsible for providing accurate, complete, and timely information. This may include authority documents, insurance documents, W-9, factoring documents, carrier packets, truck registration, trailer registration, driver information, compliance documents, permits, fuel and mileage records, inspection records, PODs, BOLs, rate confirmations, and other documents needed to provide services.

The customer is responsible for reviewing all loads, rates, routes, filings, permits, invoices, compliance submissions, tax-related submissions, and business decisions before approval or use.

The customer remains fully responsible for its DOT authority, safety compliance, driver qualification, equipment condition, insurance coverage, tax obligations, regulatory filings, and business operations.

DispatchHQ may help locate, negotiate, and coordinate freight opportunities on behalf of the carrier. The customer authorizes DispatchHQ Inc to communicate with brokers, shippers, factoring companies, and other transportation-related parties as needed to perform dispatch and back-office services.

All loads are booked under the carrier’s DOT authority. The carrier remains responsible for safe and legal operation, driver compliance, equipment condition, insurance coverage, pickup and delivery performance, broker requirements, and transportation obligations.

DispatchHQ Inc may reject or avoid loads, brokers, or lanes that appear risky, unsuitable, underpriced, suspicious, or inconsistent with the carrier’s operating preferences or safety interests.

DispatchHQ may use internal tools, factoring company tools, broker rating platforms, payment indicators, and operational experience to help screen brokers and reduce risk. However, broker screening does not guarantee broker payment, broker performance, broker honesty, claim outcome, or load outcome.

Non-recourse factoring may be discussed or coordinated when available, but approval depends on the factoring company, broker eligibility, carrier qualifications, and factoring agreement terms. DispatchHQ Inc does not guarantee factoring approval or payment protection.

MyCarrierHQ compliance services include support, reminders, document organization, filing assistance, monitoring, and operational compliance guidance based on the selected plan.

Government fees, permit fees, taxes, penalties, bond premiums, insurance premiums, ELD fees, drug consortium fees, testing fees, factoring fees, and third-party provider fees are not included unless specifically stated in writing.

If a driver or owner-operator owns a truck but does not have active authority, DispatchHQ Inc may help connect qualified drivers or owner-operators with partnered carriers when available. Approval is not guaranteed and depends on the partnered carrier and required third-party approvals.

DispatchHQ dispatch fees are generally calculated as a percentage of the gross load amount unless otherwise stated in writing. Prices may change at any time.

Discounted pricing, free MyCarrierHQ compliance bundles, or promotional offers require 12 weeks of continuous dispatch service unless otherwise stated in writing.

DispatchHQ Inc may collect payment using the card on file or checking account information provided during setup.

By enrolling in DispatchHQ or MyCarrierHQ services, the customer authorizes DispatchHQ Inc to charge the provided payment method for selected services, recurring plan fees, dispatch fees, MyCarrierHQ compliance services, one-time services, add-ons, unpaid balances, administrative fees, and any approved service charges.