Part 375 — Transportation of Household Goods in Interstate Commerce

The FMCSA consumer-protection rulebook for interstate household goods movers.

Applies to interstate household goods movers, individual shippers, agents, and household-goods brokers.

Movers must provide consumer-protection information, rights, estimate rules, and complaint/arbitration access.

Ads, websites, complaints, and mover identity must be handled honestly and documented properly.

Household goods movers need a formal arbitration process for covered moving disputes.

Estimates must clearly state binding/nonbinding terms, scope, survey basis, and approved changes.

Pickup requires clean inventory, bill of lading, order for service, valuation, and accessorial documentation.

Weight-based moves need proper scales, weight tickets, reweigh records, and actual-charge proof.

Delivery must follow reasonable dispatch, delay notice, storage, release, and loss/damage rules.

Charge collection must follow estimate, delivery, invoice, credit, and shipment-release rules.

A practical checklist for household goods authority, estimates, BOLs, inventory, weighing, delivery, and disputes.

Household goods mistakes can create consumer complaints, damage claims, payment disputes, and enforcement exposure.