DispatchHQ Methodology

How to Read the Carrier Report

The DispatchHQ Carrier Verification Report helps carriers, dispatchers, safety teams, and back-office staff review public carrier data in a simple, practical, and coaching-focused way.

The DispatchHQ Carrier Confidence Index is an informational screening and coaching tool. It is not an official FMCSA score, safety rating, approval, insurance decision, certification, endorsement, or guarantee. Always verify directly with official FMCSA sources before doing business.
Carrier Confidence Index 1.0–10.0

Higher scores generally indicate a stronger public profile. Lower scores mean more direct verification, paperwork review, and caution are needed.

Higher Risk Review Stronger Public Profile
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Quick Reading Guide

Use the report from top to bottom. Do not rely on one number alone. The safest decision comes from reading the score, authority, insurance, safety, violation history, and coaching guidance together.

1

Confirm Identity

Check legal name, DBA, USDOT, MC / docket number, city, state, phone, email, physical address, and mailing address. Make sure the carrier or broker matches the paperwork you received.

2

Review Authority

Look for active USDOT status, operating authority, common authority, contract authority, broker authority, and any not authorized, pending, inactive, revoked, or unclear status.

3

Check Insurance

Review BIPD, cargo, insurance-on-file indicators, and policy-level insurance filings where available. If insurance is unclear, verify directly before booking or sending paperwork.

4

Read Safety Signals

Review inspections, violations, OOS violations, crash indicators, BASIC categories, severity weight, time weight, and vehicle OOS rate.

5

Study Violations

Use the violation coaching cards to understand what happened, how severe it is, when it may fall off, and what corrective action should be taken.

6

Make a Business Decision

Use the report as a screening aid only. Final decisions should include FMCSA verification, insurance confirmation, factoring approval, broker credit, paperwork, and common sense.

What Each Report Section Means

The Carrier Verification Report is built to be practical. Each section answers a different risk question.

ID

Carrier Snapshot

Shows public identity details such as legal name, DBA, USDOT, MC / docket, city, state, phone, email, physical address, mailing address, MCS-150 date, power units, and drivers.

A

Authority Review

Shows whether the public record indicates active or questionable authority. Any not authorized, inactive, revoked, or unclear authority should be reviewed directly.

I

Insurance Indicators

Shows insurance-related indicators returned from public data. Insurance should always be verified directly before dispatching, onboarding, or releasing sensitive documents.

S

Safety Summary

Summarizes inspections, violations, OOS count, top BASIC category, severity totals, time weight, and vehicle OOS rate when available.

V

Violation Coaching Review

Breaks down each violation with severity, time weight, OOS weight, total impact, estimated fall-off date, and corrective coaching guidance.

Verification Summary

Gives quick review notes so users can understand whether the public record looks clean, needs review, or requires direct verification.

Carrier Confidence Index Score Range

The score runs from 1.0 to 10.0. Higher scores usually mean stronger public indicators. Lower scores mean more caution and direct verification are needed.

Score Range
Status Label
How to Read It
9.5–10.0
Elite Public Profile
Very strong public indicators. Still verify authority, insurance, and paperwork directly.
9.0–9.4
Strong Public Profile
Strong public profile with limited obvious concern indicators.
8.0–8.9
Good Public Profile
Generally positive profile. Review recent safety activity, authority, and insurance before deciding.
7.0–7.9
Standard Review
Normal verification needed. Read the full report before booking, onboarding, or accepting paperwork.
6.0–6.9
Review Carefully
Some public indicators need closer review. Do not rely on the score alone.
5.0–5.9
Elevated Verification
Additional verification is recommended before doing business.
4.0–4.9
High Verification Needed
Multiple indicators may require deeper review. Verify directly through official sources.
3.0–3.9
High Caution
Significant caution recommended. Confirm authority, insurance, credit, and paperwork before proceeding.
2.0–2.9
Serious Review Needed
Serious concern indicators may be present. Do not proceed without full direct verification.
1.0–1.9
Do Not Rely Without Full Verification
The lookup alone is not enough. Full manual verification is needed before any decision.

How the DispatchHQ Carrier Confidence Index Is Calculated

The score starts from a strong baseline and then adjusts up or down using public-data indicators. It is designed to help identify what needs review, not to replace human judgment.

Positive Indicators

  • USDOT record is found
  • USDOT status appears active or allowed to operate
  • Operating authority appears authorized
  • MC / docket information is available
  • Insurance filing or insurance-on-file indicator is returned
  • Power unit and driver count are available
  • MCS-150 date is returned
  • No recent violations are returned
  • No recent OOS violations are returned
  • Recent inspection pattern appears cleaner

Risk Indicators

  • USDOT number is missing, unclear, or does not match
  • USDOT status does not appear active
  • Operating authority shows not authorized, inactive, pending, revoked, or unclear
  • Safety rating is conditional or unsatisfactory
  • Insurance indicator is missing or unclear
  • Crash indicators are returned
  • Vehicle or driver OOS rate appears above average
  • SMS violations are returned
  • OOS violations are returned
  • High concentration of Vehicle Maintenance, HOS, Unsafe Driving, or Driver Fitness violations

How to Read Violation Weights

The report does not treat every violation equally. Severity, time weight, OOS weight, and total severity help explain how much the violation may affect the public profile.

Green

Lower Impact

Usually lower severity, older, or no OOS weight shown. Still document and coach when needed.

Orange

Review Closely

Medium severity or mid-window impact. Carrier should correct the issue and improve process control.

Red

Fix First

Higher severity, newer impact, OOS weight, or higher total impact. Treat as priority coaching.

OOS

Out-of-Service

OOS violations are serious because the vehicle, driver, or operation may have been placed out of service.

How to Read the Fall-Off Bar

SMS violations generally remain visible inside the public 24-month review window. The report estimates when each violation may age out of that window.

Fall-Off Progress Example Red → Yellow → Green
Newer violation
Higher current impact
Mid-window
Review closely
Closer to fall-off
Lower remaining impact

Important

Green does not mean the violation was good. It means the violation is closer to aging out of the 24-month SMS window. A serious violation should still be reviewed, even if it is close to falling off.

How Violation Age Affects the Report

Recent violations matter more than older violations because they better reflect current behavior.

0–6 Months Old

Highest impact. Recent violations and recent OOS events are weighted heavily.

6–12 Months Old

Moderate impact. These violations still matter, but less than the newest violations.

12–18 Months Old

Reduced impact. The issue still appears in coaching review, but carries less weight.

18–24 Months Old

Lowest remaining impact. These violations are closer to leaving the public SMS review window.

How to Use the Coaching Suggestions

The report is built to help carriers improve their daily routine, not just look up records.

Vehicle Maintenance

Focus on tires, brakes, ABS, lights, wheel seals, leaks, hood latches, body securement, and DVIR photo documentation.

Hours-of-Service

Review ELD logs, edits, duty status, supporting documents, available hours, and driver log-certification habits before dispatch.

Unsafe Driving

Coach speed, following distance, lane control, distracted driving, parking decisions, and defensive driving habits.

Driver Fitness

Review CDL status, medical card, driver qualification file, required documents, and driver onboarding controls.

Broker / Carrier Fraud Screening Reminder

Public records help, but fraud prevention also requires identity verification and business judgment.

Immediate Red Flags

  • Free email domain such as Gmail, Yahoo, Outlook, or Hotmail
  • Look-alike domain that imitates a real broker
  • Phone number does not accept incoming calls
  • Rate is too good to be true
  • Pressure to sign fast before verification
  • Rate confirmation company does not match public records

Manual Verification Steps

  • Search the MC / DOT directly through official public sources
  • Call the official public phone number, not only the rate-con number
  • Confirm the agent works for the company
  • Verify insurance, bond, authority, and credit
  • Compare BOL broker, rate confirmation broker, and shipper record
  • Do not check in as a different company name

Final Disclaimer

The DispatchHQ Carrier Confidence Index is an informational screening and coaching aid based on available public-data indicators. It is not an official FMCSA score, safety rating, approval, certification, endorsement, insurance decision, or guarantee. Public data can be incomplete, delayed, corrected, or unavailable. Always verify directly with official FMCSA sources, insurance filings, broker credit systems, factoring approval, rate confirmations, and business paperwork before making a decision.